Privacy and Cookie Policy

Purpose of Policy

MyPainPro's Associates respects the privacy of its customers and other visitors to this website. Thus, we created this Privacy Policy to inform you about our information practices. This Privacy Policy applies only to this website and not to any other websites that you may be able to access from this website.

What information do we collect?

We collect information from you when you submit information on this website, send an email from this website, place an order, enter a contest or sweepstakes, respond to a survey or communication, submit an inquiry such as email, or participate in another website function or feature.

When you submit an inquiry or contact our Customer Service department, we may ask you for your name, email address, mailing address, phone number, credit card information or other information.1 However, you may visit our website without providing such information.

We collect personal information that you provide if you establish an account on this website, such as your first and last name, email address, shipping address and a password. When you create an online account with MyPainPro's Associates, you can choose to save your billing and shipping information.

When you make a purchase from MyPainPro's Associates, we collect your name and payment method information, such as credit card and billing information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s). If you make a purchase through your online account, we also maintain a record of your purchases online.

Like many website, we use ‘cookie’ or other technology to enhance your experience and gather information about visitors and visits to our website. Please refer to the ‘Do we use cookies section below for information about cookies and related technology and how we use them.

How do we use your information?

We may use the information we collect about you in ways described elsewhere in this Privacy Policy and in the following ways:

  • To personalize your website experience and to allow us to deliver the type of content and product offerings in which you may be most interested.
  • To allow us to better serve you in responding to your customer service request.
  • To register you as a user to this website.
  • To quickly process your transactions and communicate with you regarding your order.
  • To confirm your orders.
  • To deliver the products and services that you purchase online.
  • To prevent fraud and bill you for your purchases.
  • To administer a contest, promotion, survey, or other website feature.
  • To comply with valid legal procedures, requirements, regulations or statutes.
  • To engage in marketing activities, only as permitted by state and federal law, and in conjunction with the policies and procedures found in this Privacy Policy and in our Health Information Privacy Notice.

When we refer to your information, information about you or personal information, we mean information that we collect and store in a way that allows us to relate it to you personally or to your family, such as your name, email address, mailing address, mailing or billing address and phone number. This Privacy Policy applies only to that type of information. We may freely use, disclose or sell information that is not specifically associated with you personally or your family (such as statistics or aggregate information about our customers or website visitors). We may share information with third parties who perform services on our behalf. For example, to place their advertisements on our website and on third party sites, to facilitate targeted content, and to analyze the effectiveness of our advertisements. Other parties may collect information about a consumer’s online activities over time and across third-party websites or online services. Please refer to the information below for opt out information. We may share information with vendors who send e-mails and catalogs for us. We may also share information with companies that operate our Web site. However, we share your medical information and protected health information only in accordance with our legal obligations and as described in our Health Information Privacy Notice.

How do we protect visitors and customer information?

We implement a variety of security measures to protect your personal information. Your personal information is contained behind secured networks. Persons who are authorized to access your personal information are required to keep the information confidential to the extent stated in this Privacy Policy. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

Your personal information is also protected by the password that you created if you signed up for an online account with MyPainPro's Associates (or another password you chose after changing a previous password). Please keep this password confidential. The confidentiality of your password is your responsibility. You may log onto this website at any time to change your password.

Do we use ‘cookies’?

Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (unless you set your browser to reject cookies) that enables the website’s or service provider’s to recognize your browser and capture and store certain information. They may be used to help us understand your preferences based on previous or current website activity, which may enable us to provide you with improved services. We also may use cookies to help us compile aggregate data about website traffic and website interaction so that we can offer better experiences and tools in the future.

We may contract with third-party services providers to assist us in better understanding our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Microsoft Edge) settings. Each browser is a little different, so look at your Browser Help menu to learn the correct way to modify your cookies. If your turn cookies off, you may not have access to features that make your website experience more efficient and some of our services may not function properly.

Our servers automatically recognize visitors’ domain names and IP addresses (number assigned to computers on the internet). No personal information about you is typically revealed in this process, this website may also gather anonymous ‘traffic data’ that does not personally identify you, but may be helpful for marketing purposes or for improving the services we offer. This website may also use other technology to collect information from time to time.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with an advance notice, except as describe below. The term ‘outside parties’ does not include MyPainPro's Associates Healthcare, Inc. or its related corporate entities. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to terms consistent with this Privacy Policy. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety. If MyPainPro's Associates or substantially all of its assets (or substantially all of the assets related to the line of business to which this website relates) are acquired, your personal information may be one of the assets transferred to the acquirer. Additionally, non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

How can you access, opt-out or modify information you have provided to us?

If you have established an account with MyPainPro's Associates, you may log on onto this website to view or reasonably modify your personal information. You may deactivate your online account by contacting us at 1-813-819-0279. Note that we will need your name and address in order to deactivate your account. You may opt-out of receiving email marketing communications related to products offered through this website.

Please note that we may maintain information about sales or other transactions in order to service those transactions and for record keeping.

How do we protect the privacy of children?

This website is not directed at nor targeted to children. Users of this website must be at least 18 years old. We do not use this website to knowingly solicit personal information from or market to anyone under the age of eighteen. Our goal is to comply with laws and regulations relating to the collection and use of information from children, including the Children’s Online Privacy Protection Act (COPPA), if and to the extent that such laws may be applicable to the operation of this website. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately at 1-813-819-0279 and we will take reasonable steps to remove such information from our databases.

Affiliate and third party links

Our website includes links to other websites, including websites operated by our affiliates and websites operated by unrelated third parties. Those linked sites are not covered by this Privacy Policy. We therefore have no responsibility for any use or disclosure of any personal information collected by or provided to or at such linked sites.

Changes to our policy

If we decide to change our Privacy Policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. We reserve the right, at any time, to add to, change, update, or modify this Policy by posting such change, update, or modification on this website and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on this website. It is your responsibility to review this policy from time to time to ensure that you continue to agree with all of its terms. This policy was last modified on December 18, 2019.

International users

By visiting our website and providing us with data, you acknowledge and agree that we may use the data collected in the course of our relationship for the purposes identified in this policy or in our other communications with you, including the transmission of information outside your resident jurisdiction. In addition, such data may be stored on servers located in the United States or elsewhere. By providing us with your data, you consent to the transfer of such data and storage of such data within the United States, and you waive any rights to control or maintain the integrity of such data afforded by national laws or international treaties. You may not provide any personal information if you use or disclosure of the information as described in this Privacy Policy would violate and laws or regulations of jurisdictions outside of the United States.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at customerservice@mypainpro.com.

Online policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

HIPAA

MyPainPro's Associates maintains a separate Health Information Privacy Notice.

Electronic Disclosure

Your protected health information, whether collected through our website or offline, is subject to electronic disclosure in accordance with federal and state laws as well as MyPainPro's Associates Notice of Privacy Practices.

Your consent

By using our website, you consent to this Privacy Policy. 1. As a visitor to our website, information, such as your name, phone number, and/or email address, submitted through the form on our website’s home page, before an account is established or further communication with our customer service representatives, is not your medical information or protected health information subject to our Health Information Privacy Notice or state/federal law. 502690572 v1

Frequently Asked Questions

Diabetes is an abnormal chronic condition in which the patient suffers from continuous fluctuation, i.e., high/low glucose levels in the body. This is also referred to as sugar, which is the main source of energy in the body.

When we eat, our body transforms food into glucose or sugar. The pancreas in our body performs the functionality of releasing insulin that reduces glucose. Insulin’s work is the opening of our cells for glucose to enter, allowing our body to utilize glucose to gain energy.

The main goal of diabetes treatment is to control sugar levels. The basic option for the treatment of diabetes is exercise, modification of diet, and insulin. Sometimes, oral modifications are also prescribed. However, if these treatments do not control glucose fluctuation, then insulin becomes necessary.

It is important to check your glucose level regularly. It is a bit complicated to know what insulin’s dose to take. The amount of dose depends upon a few factors which continuously fluctuate, like the food you eat, the amount of exercise you do, the stress level, your emotions, and much more. This makes glucose test strips and meter highly necessary for frequently and accurately monitoring glucose levels.

Glucose/sugar monitoring is the major tool one can use to check your diabetes control. With the help of this test, you can check your glucose level anytime. It is necessary to keep your test results log because it helps the healthcare provider understand your body’s response against your diabetes care plan.

CGM is a way to continuously track your glucose levels all over the day and night.

Through CGM, your glucose level is measured using a small sensor inserted under your skin, normally on your arm or belly. This sensor continuously measures your interstitial glucose level, which is found between cells in the fluid. With the sensor, your glucose level is checked after every few minutes. While the results are wirelessly sent to the monitor through a transmitter.

The therapeutic CGM fulfills the definition of durable medical equipment (DME) while the Food and Drug Administration (FDA) labels it for non-adjunctive use, which means you can use it for making treatment decisions without confirming the test results with a standalone home monitor of blood glucose. However, it should be noted that Medicare does not consider all marked CGM devices as therapeutic CGMs.

Medicare covers only a few specific CGMs, which are known as “therapeutic CGMs”. However, Medicare covers the therapeutic CGMs if you meet the criteria of Medicare Coverage.

The sensor should be applied on the upper arm’s back using an applicator, a simple disposal device. A 5mm filament is inserted under the skin after applying the sensor, including a tiny adhesive pad. Based on the experience of most patients, the FreeStyle Libre Sensor does not cause pain while applying.

To prevent skin irritation or discomfort, it is advised to select a different site and not the one you used most recently.

No, the sensor does not require stretching or pinching while you apply it. You should only apply the sensor on the back of your upper arm. It is important to avoid the areas where you have moles, scars, lumps, or stretch marks. To have greater functionality, select the area that normally stays flat and does not blend or fold during normal daily activities. The site should be at least 1 inch away from the insulin injection site. To avoid skin irritation or discomfort, make sure to select a site other than the one you have most recently used. Please refer to the user’s manual of FreeStyle Libre for more information.

You will have a lesser than 0.4 mm wide portion of the sensor inserted under the skin while the inside the skin is around 5mm; it makes it like the size of few strands of human hair. So, you will hardly feel the sensor while wearing it.

Some patients (like 5 out of 48, i.e. 10.48%) have reported mild skin irritations around the adhesive area and inserted site. The examples include erythema, rash, edema, itching, bleeding, infection, and induration.

Yes, you can also wear the sensor while exercising, swimming, showering, or bathing. However, you should not take the sensor in the water below 1 meter (3 feet) and submerge it for more than 30 minutes. The adhesive helps the sensor stay comfortably and securely in place for up to 10 days after the start-up period.

The disposable sensor has a limited life. It should be removed after ten days by peeling off the adhesive pad. It is designed to adhere to the upper arm’s back and provide accurate and reliable glucose readings for up to 10 days after the start-up period.

To remove the sensor, pull up the adhesive edge, which helps keep the sensor attached to the skin. Using a single motion, slowly peel it away from the skin. Note: you can use isopropyl or warm soapy water to remove adhesive residue on the skin.

After removing the sensor, start a new one. The reader will automatically identify the new sensor and will ask for your approval before starting it. However, if a sensor falls off before the defined limit of 10 days, the user should immediately contact Customer Service by dialing 1-772-212-0292.

Criteria for Medicare Coverage:

Following are the criteria which should be met (all criteria should be met) to get coverage of Continuous Glucose Monitoring (CGM) and other related products:

  • The receiver should have diabetes mellitus.
  • The receiver should use BGM and frequently perform testing (four or more times a day).
  • The receiver is on insulin treatment with three or more insulin injections or a Medicare-covered continuous subcutaneous insulin infusion (CSII) pump daily.
  • The receiver’s insulin treatment regimen should require frequent adjustment by the receiver based on testing results of CGM or BGM.
  • Within six months before you order CGM, the beneficiary will have an in-person visit from the treating practitioner to determine if the criteria discussed above are met and evaluate their diabetes.
  • Following CGM’s initial prescription, the beneficiary will have an in-person visit from the treating practitioner every six months to assess adherence to their diabetes treatment plan and CGM regimen.

A urination’s permanent impairment is a condition that cannot be treated medically or through surgeries. This condition can last long and for an indefinite duration, generally, at least three months.

Our delivery of urinary catheters is super quick and discreet. We deliver all over the United States and Puerto Rico.

Medicare covers intermittent catheterization for a person with permanent urination impairment, both urinary retention and incontinence. If you meet the basic coverage criteria, you will get intermittent catheterization coverage while the receiver or caregiver performs the procedure. Moreover, the receiver can also get intermittent catheterization by using the kit of sterile intermittent catheter kit if he meets the following criteria: the beneficiary lives in any nursing facility, pregnant women with injured spinal cord and neurogenic bladder, immunosuppressed, vesico-ureteral reflux with proper documentation while on an intermittent catheterization program, twice recurrent UTIs in 12 months before the sterile intermittent catheter program initiates. As an alternative to an indwelling catheter, Medicare also covers External Catheters for permanent urinary incontinence patients. For men, the Cure External Catheters is also offered by MyPainPro & Associates. You can also call 1-772-212-0292 to speak with our Urinary Catheter Specialists, who will happily answer all your queries.

A coude catheter also referred to as a coude tip catheter, is a catheter for urinary. It has a slightly curved tip for easy insertion. It is normally prescribed for patients with an enlarged prostate, and the curved tip of the catheter helps to get past the tight spot easily. Though it is mostly used in men, women can also use the coude catheters if they grow obstructions, requiring a curved tip urinary catheter. Along with being used by nurses and doctors, patients can also use coude catheters at home who need to self-catheterize for various reasons. To inquire more about the urinary catheters, please dial 1-772-212-0292.

The urinary catheter is a device used to conveniently empty patients’ bladder when they can’t do it themselves. While the intermittent catheters are designed to manage bladder drainage during bladder obstruction, urinary retention, and neurological disorders, resulting in the loss of sensation or even paralysis. By using intermittent catheters, the patients easily insert and remove the urinary catheter many times a day. It eliminates continuous wearing of draining catheter. If you leave urine longer in your bladder, it will cause urinary tract infection (UTI) or distended bladder. With the help of intermittent catheterization, you can decrease these problems and have a better life quality.

Moreover, the flexibility of removing the urinary catheter after the bladder is emptied allows one to live an active and more comfortable lifestyle. In a few patients, these intermittent catheters might also improve urinary incontinence. For any query, please dial 1-772-212-0292. Our expert urinary catheters will happily answer you.